Before your visit
What to consider when visiting the clinic
A visit to the veterinary clinic can be stressful for an animal. To make this experience as pleasant and safe as possible, please follow the recommendations below:
- Dogs: The clinic waiting room is full of new smells and sounds. For safety reasons, please always keep your dog close to you on a short leash or in a suitable transport crate.
- Cats: Cats feel safer when hidden. Please bring your cat to the clinic in a suitable transport crate, which you may cover with a blanket or towel that smells like home. Do not place the crate on the waiting room floor. Instead, place it onto a chair or hold it in your lap, as this can help reduce your animal’s fear and stress.
- Please respect the personal space of other patients. Do not allow your pet to approach other animals in the waiting room. Other patients may be experiencing fear, pain, or discomfort.
- If you know that your pet is shy or aggressive towards others, please inform the receptionist in advance by phone – if necessary, we will find a quiet waiting area for you.
Preparing for surgery
Before anesthesia, fasting for 6–8 hours is required. Puppies and kittens should not go without food for long periods – for them, please confirm the fasting time with your veterinarian in advance.
Fresh drinking water must always be freely available to the animal. If your pet has a chronic illness (e.g., diabetes), be sure to discuss the feeding rules with our staff beforehand.
Regarding a previously prescribed treatment plan/medication administration, please consult with the doctor.
Preparing for a blood test
We recommend that adult animals fast for 8–12 hours before a blood sample is taken. Fresh water must remain available.
If the animal takes daily medications (e.g., for pain, seizures, cardiovascular issues, thyroid, etc.), consult your veterinarian before the blood test to clarify whether the morning dose should be given before or after the visit.
Similar to pre-anesthesia preparation, we ask that the fasting time for patients with chronic illnesses always be confirmed with your veterinarian in advance.
Important information for appointment registration
To ensure smoother service, it is important that the entire previous medical history, including results of performed analyses, tests, and diagnostic imaging (X-ray, CT, etc.), is forwarded to the clinic before the start of the visit. Please send the information to the clinic’s email address info@erivet.ee.
This is necessary so that we can assess the course of the disease and the prescribed treatment so far, avoid unnecessary repetition of tests, and provide optimal instructions for the future.
If possible, film the animal’s symptoms or episodic complaints! Otherwise, it may be difficult to accurately assess and localize the animal’s problem during the appointment. Animals may not show symptoms in the clinic and may avoid movement due to stress (e.g., cats). Send the video in advance to our email address (info@erivet.ee), via Messenger, or show it to the doctor during the visit.